Shipping policy
Shipping at a glance
- Delivery: door to door with DHL and UPS. No delivery to parcel stations.
- Shipping cost Germany: €7.90, free from an order value of €50.
- Free shipping from €50: Germany, France, Austria and Switzerland.
- All other delivery countries: flat rate of €13.90 to €30.90 depending on the country (see table).
- Delivery time: the estimated delivery shown is the period in which your order arrives, not the shipping date.
- Returns: free within 14 days, pickup via our returns portal or by email to support@grau.art.
- Cancellation: free of charge as long as the order has not yet been shipped. An email to support@grau.art is all it takes.
Delivery
We offer a door-to-door delivery service with DHL & UPS. Free delivery for orders within Germany, France, Austria & Switzerland over 50 EUR excl. VAT. We do not offer delivery to parcel stations.
The estimated delivery shown refers to the period in which your order arrives with you, not the time of dispatch.
Payment
Relaxed shopping and convenient payment. You can pay for GRAU products online by credit card, Klarna purchase on account, Klarna installments, Klarna instant purchase, PayPal, Google Pay and ApplePay.
International Shipping
We accept orders from and deliver to the following countries:
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Principality of Liechtenstein, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic and Hungary.
We charge a flat rate for delivery according to the following table:
| Belgium | 13.90 € |
| Bulgaria | 20.90 € |
| Denmark | 17.90 € |
| Germany | 7.90 € (Free over €50) |
| England | 30.90 € |
| Estonia | 20.90 € |
| Finland | 20.90 € |
| France | 11.90 € (Free over €50) |
| Greece | 17.90 € |
| Ireland | 17.90 € |
| Italy | 17.90 € |
| Croatia | 20.90 € |
| Latvia | 20.90 € |
| Liechtenstein | 20.90 € |
| Lithuania | 20.90 € |
| Luxembourg | 13.90 € |
| Monaco | 20.90 € |
| Netherlands | 13.90 € |
| Northern Ireland | 30.90 € |
| Norway | 30.90 € |
| Austria | 13.90 € (Free over €50) |
| Poland | 20.90 € |
| Portugal | 17.90 € |
| Romania | 20.90 € |
| San Marino | 20.90 € |
| Scotland | 30.90 € |
| Sweden | 20.90 € |
| Switzerland | 20.90 € (Free over €50) |
| Slovakia | 20.90 € |
| Slovenia | 20.90 € |
| Spain | 17.90 € |
| Czech Republic | 20.90 € |
| Hungary | 20.90 € |
Free Returns
Returning items to us is free of charge. Send us an email at support@grau.art within 14 days to arrange a free pickup, or use our returns portal.
Custom Orders
We are happy to offer individual lighting designs and project planning. More information and a contact form can be found under Custom Projects.